1. Introduction
Shadow Bay Pty Ltd (ABN 99 698 944 400) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, hold, use, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or engaging our services, you consent to the practices described in this policy.
2. What Information We Collect
We may collect the following types of personal information:
- Your name, email address, phone number, and business contact details.
- Company name, ABN, and industry information when you engage our logistics services.
- Correspondence and communications you send to us, including via email or our website contact form.
- Information about your use of our website, including IP address, browser type, pages visited, and referral data collected via cookies and similar technologies.
3. How We Collect Information
We collect personal information in the following ways:
- Directly from you when you submit an enquiry via our website, email us, or communicate with our team.
- Automatically when you browse our website, through cookies and analytics tools.
- From third parties where you have authorised the disclosure or where the information is publicly available.
4. How We Use Your Information
We use your personal information for the following purposes:
- To respond to your enquiries and provide information about our services.
- To deliver maritime logistics, port operations, and supply chain services.
- To communicate with you about your account, service updates, and operational matters.
- To improve our website and services through analytics and user behaviour analysis.
- To comply with legal and regulatory obligations, including customs and biosecurity requirements.
5. Disclosure of Information
We may disclose your personal information to:
- Our employees, contractors, and service providers who assist in delivering our services.
- Regulatory bodies, government agencies, and law enforcement where required by law.
- Port authorities, customs brokers, shipping lines, and other logistics partners as necessary to fulfil service obligations.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include secure servers, encrypted communications, access controls, and regular security reviews.
7. Cookies
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors come from. You can configure your browser to reject cookies, but some features of the site may not function properly as a result.
8. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate, out of date, or incomplete. To make a request, please contact us at ceo@shadowbaypty.site.
9. Complaints
If you believe we have breached the Australian Privacy Principles, please contact us at ceo@shadowbaypty.site with details of your complaint. We will investigate and respond within a reasonable period. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
10. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will be published on this page with an updated effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Email: ceo@shadowbaypty.site
Company: Shadow Bay Pty Ltd
ABN: 99 698 944 400
Location: Melbourne, VIC 3000, Australia